These Terms & Conditions govern your use of the Barnes Flowers website and any purchases made through our online flower delivery service in Barnes and the surrounding areas. By placing an order, you agree to comply with and be bound by these terms and conditions. Please read them carefully before ordering.
These terms apply to all online orders of flowers and related products placed with Barnes Flowers by customers resident in, or requesting delivery to, Barnes and the surrounding areas. They are designed to ensure your experience with our flower delivery service is clear, fair, and secure. If you do not agree to these terms, you should not place an order with us.
Orders for flower delivery in Barnes and nearby regions can be placed via our website. Once your selection has been finalised and you proceed to the checkout page, you will be prompted to provide delivery details and payment information. Please ensure that all details provided are correct, particularly the delivery address and recipient’s contact information, as errors may lead to delays or failed deliveries.
Upon receiving your order, we will send you an acknowledgement email confirming the products that you have ordered. This acknowledgement does not constitute acceptance of your order. Acceptance occurs when we have dispatched your order and you receive a dispatch confirmation. If, for any reason, we are unable to fulfil your order, we will inform you as soon as practicable and issue a full refund if payment has already been processed.
All flowers and products displayed on the Barnes Flowers website are subject to availability. In the event that certain flowers or items are unavailable at the time of your order, we reserve the right to substitute with a product of equal or greater value and quality. We will make every reasonable effort to inform you of any significant substitutions prior to dispatch. Photographs are for illustrative purposes only; since flowers are natural products, variations may occur.
Prices for each product are clearly displayed on the website and are inclusive of VAT where applicable. Delivery charges, if any, will be shown separately during the checkout process. All payments must be made in GBP (Sterling).
We accept payment via secure online payment providers, including debit and credit cards as displayed at checkout. Payment must be received in full before orders are dispatched. If your payment is not authorised, your order will not be processed.
Barnes Flowers reserves the right to adjust prices and delivery charges as necessary, but any changes will not affect orders for which we have already issued an order confirmation.
We offer flower delivery across Barnes and neighbouring areas. During checkout, you will be able to select your preferred delivery date and time slot, subject to availability. We endeavour to deliver orders on the date specified, but during busy periods or due to circumstances beyond our control, delays may occasionally occur. If we become aware of any anticipated delay, we will contact you promptly.
Orders will be delivered to the address as provided at checkout. If the recipient is unavailable at the time of delivery, we may attempt to leave the flowers with a neighbour or in a safe place, or a delivery card will be left with instructions for collection or redelivery where possible.
Risk in the products passes to you upon delivery to the address specified in your order. Barnes Flowers accepts no responsibility for loss or damage to products once they have been delivered.
You may cancel your order for a full refund as long as we have not yet begun preparing your flowers for dispatch. To cancel, please notify us using the contact methods provided on our website as soon as possible, quoting your order number. If the order has already entered preparation or has been dispatched, cancellation may not be possible, or charges may apply.
The right to cancel does not apply to perishable goods, such as fresh flowers, once preparation has commenced. However, if you cancel before flowers are prepared, we will process your refund within 3-5 business days. For non-perishable items, you may cancel and return unused products within 14 days of receipt in accordance with your statutory rights.
We take care to ensure our flower arrangements reach you in the best possible condition. If you are not fully satisfied due to a quality issue, please contact us within 24 hours of delivery, providing a description and a photograph of the issue. We reserve the right to request return of the product for assessment. If the product is found to be faulty or not as described, we will offer a full refund or replacement as appropriate.
Refunds are issued to the original payment method and may take 3-5 business days to appear on your statement, depending on your bank or payment provider. Please note that we cannot accept returns, cancellations, or refunds for flowers that have been used, altered, or are not in their original condition, except where required by law.
In order to process orders, Barnes Flowers will collect relevant personal information from you, such as your contact and delivery details. We treat all personal data in accordance with applicable UK data protection laws. Your information is used solely for the purpose of fulfilling your order and managing your relationship with us. For more details, please refer to our Privacy Policy accessible on our website.
Barnes Flowers will not be liable for any indirect losses, including but not limited to loss of profit, income, or anticipated savings arising in connection with your order or use of our services. Our liability for any direct losses is strictly limited to the total price of the products ordered. Nothing in these terms excludes our liability for death or personal injury caused by our negligence, for fraud, or any other liability which cannot be limited or excluded by law.
We cannot be held liable for delays, or failure to perform, if such delay or failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, war, labour disputes, or delays in delivery by suppliers.
All content present on the Barnes Flowers website, including text, images, and branding, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or otherwise use any content from our website without explicit written permission from Barnes Flowers.
Barnes Flowers reserves the right to update these Terms & Conditions from time to time. Any changes will be posted on our website and will become effective immediately for new orders, and 30 days after posting for existing customer contracts. We recommend you review our terms regularly to remain informed of your rights and obligations.
These Terms & Conditions and any dispute or claim arising from, or related to them, shall be governed by and interpreted under the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you require further information or assistance regarding these terms, please use the contact details provided on our website. We are committed to ensuring your experience with Barnes Flowers is positive and transparent. Thank you for choosing our online flower delivery service in Barnes and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barnes, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barnes.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
