At Barnes Flowers, we are committed to delivering only the freshest, highest-quality flowers to our local customers. Whether you are ordering for your home, office, or as a gift, your satisfaction is always our top priority. Our Fresh Flowers Guarantee means every arrangement is crafted with care and presented at the peak of freshness. As a trusted local Barnes florist, we proudly serve households and businesses in the community, ensuring every bouquet brings joy and beauty.
Despite our best efforts, flowers are delicate and may occasionally incur damage during transit. Should your order arrive with any noticeable damage, such as broken stems, bruised petals, or missing flowers, please contact us promptly on the day of delivery. We kindly request that you provide a photograph of the damage to help us assess the best way to resolve the issue. Your satisfaction is our priority, and we are here to help ensure every order meets our high standards.
Our passion for quality means your flowers should remain fresh and vibrant for a minimum of five days from delivery, when cared for according to our included care instructions. If you feel your flowers have not met this freshness standard—or are wilting or fading prematurely—please notify us within 48 hours of receipt. Reporting within this timeframe allows us to swiftly address any concerns and maintain the level of service we pride ourselves on in Barnes and the surrounding area.
If your flowers are damaged on arrival or fail to meet our freshness guarantee, we offer the option of a prompt replacement or a full refund for that portion of your order. Our friendly team will discuss the most suitable resolution based on your individual circumstances, including the option for replacement arrangements delivered at a convenient time or a refund processed back to your original payment method. We aim to make things right, swiftly and sensitively.
Customer feedback is invaluable to us as we strive to continually enhance our service. If you have any concerns, issues with your order, or suggestions for improvement, please get in touch as soon as possible. Once your complaint has been received, our team will acknowledge it promptly and carry out a full investigation. We are committed to responding transparently and resolving any issues within a reasonable time frame, always keeping you informed throughout the process. Your satisfaction and peace of mind are of utmost importance to us.
Barnes Flowers has built its reputation on trust, reliability, and personal attention to detail. As a local florist, we are proud to serve both residential and business clients throughout Barnes and neighbouring areas. Your happiness with our products and service is at the heart of everything we do. If you ever have questions or need assistance, our team is here to help.
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